Refund policies depend on the timing of the cancellation. Generally, if you cancel your booking within the specified timeframe, you may be eligible for a full or partial refund. Please review our cancellation policy for detailed information on refund eligibility and procedures.

Transferholic offers a complimentary waiting period to accommodate minor flight delays or baggage claim times. If your wait time exceeds this grace period, additional charges may apply based on the duration of the wait. Our drivers are equipped to monitor flight arrivals and will adjust accordingly to ensure a smooth pick-up experience.

You can rent a vehicle with a driver on an hourly basis. This option is ideal for business trips, guided tours, or custom routes. Choose your start and end times and provide any trip details in the comments section. Include stops, locations, and preferences for better, more accurate pricing.

Specify the delivery date, pick-up and drop-off locations, item dimensions, and contents (e.g., a 10 kg suitcase, a flower bouquet). Select an offer and, if necessary, provide further instructions for the driver.

The quoted price includes free waiting time (60 minutes at airports, 30 minutes at railway stations, and 15 minutes at other locations), fuel costs, and any road tolls.

If your driver hasn’t arrived, try to contact with us. we will help you 

Indicate your luggage size and number of items in the comments section of the booking form. Drivers will review your requirements and respond with suitable offers. If you’re still unsure, reach out to the support team for assistance.